Eligibility
Refund or replacement requests are accepted for damaged, incorrect or materially defective items as per product eligibility conditions.
Request Window
Raise support requests within the stated timeline after delivery, with clear photos/videos and order details for verification.
Refund Processing
Approved refunds are processed to the original payment method. Banking settlement timelines may vary by payment instrument.
Non-returnable Items
Products marked non-returnable for hygiene, safety or category constraints are excluded unless received damaged or incorrect.